Returns
💜 LyraSleep Satisfaction Promise
At LyraSleep, your experience means everything to us. We created this brand to help women sleep deeply and wake clear — and we stand behind every jar we make.
If something isn't right, we'll make it right — quickly and kindly.
💤 Our Promise
If you're not completely satisfied with your LyraSleep experience, contact us within 30 days of delivery and our team will personally take care of it. Depending on the situation, we'll:
- Send a replacement (for damaged or faulty items)
- Reship your order (if it was lost in transit)
- Or issue a refund (if your experience wasn't what you expected)
No bots. No hassle. Just real people who care about your sleep.
📧 Email support@lyrasleep.com with your order number and a brief note about what happened.
Eligibility Requirements (The "Sleep Success Protocol")
To qualify for our guarantee, customers must complete these simple steps that ensure LyraSleep can work as designed:
1. Consistent Daily Use (21+ Days)
- Take 2 gummies nightly, 30-60 minutes before bed
- Track usage in a Sleep Success Journal (or digital tracker)
- Why: Sleep architecture requires consistent support to reset natural rhythms
2. Basic Sleep Hygiene Foundation
- Maintain a consistent bedtime (within 1-hour window)
- Sleep in a dark, cool environment
- Avoid screens 30 minutes before taking gummies
- Why: LyraSleep optimizes your natural sleep system—it works WITH good sleep habits, not instead of them
3. Communication Protocol
- Email our Sleep Success Team (support@lyrasleep.com) at day 7 to confirm you've started
- Report any concerns or questions by day 15
- Submit refund request (if needed) with completed Sleep Journal by day 30
- Why: We want to support your success—if something's not working, we can help adjust timing or dosage
4. Exclusions (Clear Boundaries)
- Guarantee void if product is used inconsistently (fewer than 21 days)
- Does not apply to medical sleep disorders requiring prescription intervention (sleep apnea, RLS, etc.)
- Does not cover external sleep disruptions unrelated to product efficacy (partner snoring, newborn care, shift work, etc.)
📦 Eligibility for Returns
To qualify for a return, replacement, or refund:
- Please contact us within 60 days of delivery
- The issue must relate to product condition, function, or delivery error
Because of hygiene and safety standards, opened gummy jars can't be returned, but if there's a problem, we'll always make it right.
📮 Return Shipping Guidelines
If you need to return an unopened product:
- Return shipping costs are the customer's responsibility — we recommend using a tracked service for your protection
- Returns must be sent to our designated return address (provided when your return is approved)
- Please keep your return tracking receipt and email us the tracking number at support@lyrasleep.com so we can monitor your return
- Returns sent to incorrect addresses cannot be accepted or refunded
Important: We reserve the right to decline returns if items show signs of use or damage unrelated to manufacturing defects. This protects the quality and safety standards we maintain for all our customers.
⚙️ Damaged or Defective Orders
If your package arrives damaged or something isn't as it should be:
- Take a quick photo of the issue
- Email it to support@lyrasleep.com with your order number
We'll send a replacement immediately — at no cost to you. You deserve to experience LyraSleep the way it was designed to work.
🚚 Lost or Missing Packages
If your order hasn't arrived within the expected timeframe (usually 6–10 business days, depending on your location):
- Check your tracking link for the latest updates
- If there's been no progress after 14 days, contact us
We'll reship your order or issue a full refund — guaranteed.
💳 Refund Process
Once your return is received and approved, we'll process your refund within 2-3 business days.
- Refunds are issued to your original payment method
- Funds typically appear in your account within 3–7 business days, depending on your bank or card provider
- You'll receive an email confirmation once the refund has been processed
❌ Cancellations
Need to cancel an order? Email support@lyrasleep.com within 12 hours of placing it.
After your order ships, cancellations aren't possible — but you can still request a refund once it arrives.
💬 Need Help?
Our support team is available 7 days a week and replies within 24 hours.
📧 Email: support@lyrasleep.com
🌙 Our Mission
We're more than a supplement brand — we're a community helping women restore their energy, calm, and confidence through better sleep.
If something doesn't feel right, please reach out. We'll always do everything we can to make it right.